Refund policy
Return & Refund Policy
At inZaynity, we are committed to providing high-quality products and reliable service. If you’re not fully satisfied with your purchase, we offer a 30-day return policy to ensure a smooth experience.
Return Eligibility
We accept returns within 30 days of the delivery date.
To qualify for a return:
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The item must be unused, undamaged, and returned in its original packaging.
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A valid proof of purchase is required.
If the product is defective or becomes faulty within the 30-day return window, it is also eligible for a return or replacement, even if it has been used as intended.
Defective or Damaged Items
If your item arrives damaged or develops a functional issue within the 30-day window:
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Please contact our support team at support@inzaynity.com within 7 days of discovering the issue.
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Include a brief description, order number, and clear photos or a short video demonstrating the issue.
We’ll assess the situation and offer a replacement or refund as appropriate.
Return Shipping Responsibility
For non-defective returns (e.g., change of mind):
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Customers are responsible for return shipping costs.
For defective or damaged items approved by our support team:
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inZaynity will cover the return shipping or offer a replacement at no extra cost.
We strongly recommend using a trackable shipping method and keeping the shipping receipt. inZaynity is not liable for lost or damaged returns during transit.
Refunds
Once we receive and inspect your return:
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You will receive an email confirming receipt and the status of your refund.
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If approved, refunds will be issued to your original payment method within 5–10 business days.
Original shipping charges are non-refundable unless the return is due to our error or a defective item.
Non-Returnable Items
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Gift cards
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Free promotional items
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Items damaged due to misuse or unauthorized modifications
Need Help?
📧 Email: support@inzaynity.com
🕒 Support Response Time: 24–48 business hours